Welcome to Suit n Soul! We are committed to ensuring a smooth and transparent shopping experience for all our customers. Please review our shipping policy thoroughly before placing an order.
Processing Time
– All orders are processed within 3–7 business days (excluding Sundays and public holidays) after payment confirmation.
– Orders placed during high-demand periods, new launches, or festive sales may require additional processing time.
Shipping Partners
– We work with trusted courier partners across India to ensure safe and timely delivery.
– Once dispatched, you will receive a tracking ID via email/SMS to monitor your order.
Shipping Rates & Delivery Time
– Within India: Standard delivery typically takes 5–7 business days from the dispatch date.
– We currently do not offer international shipping. However, we are working to make global deliveries available soon.
– Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
Order Tracking
– Once your order is shipped, you can track it using the link provided in your confirmation email/SMS.
– Please allow up to 24 hours for the tracking information to reflect on the courier partner’s website.
Delays & Exceptions
– Delivery times may vary due to factors beyond our control (e.g., courier delays, weather conditions, or regional restrictions).
– In case of unexpected delays, our customer care team will reach out with updates.
Address & Delivery Information
– Please ensure that the delivery address and contact number provided during checkout are accurate.
– Suit n Soul is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
– If an order is returned to us due to failed delivery attempts, re-shipping charges may apply.
Damaged or Lost Packages
– If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
– For lost parcels, we will initiate an investigation with the courier partner and resolve it promptly.
Customer Support
For any shipping-related questions, you can contact us at:
–Email: suitnsoul@gmail.com
–Phone/WhatsApp: +91 73881 69555
–Working Hours: Monday–Friday, 10 AM – 6 PM IST